The Gate Agent

For all of you out there who've had to deal with an irate customer, this one is for you. An award should go to the Air Canada gate agent in Winnipeg for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
  A crowded Air Canada flight was cancelled. A single agent was re-booking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said "I HAVE to be on this flight and it has to be FIRST CLASS."
 The agent replied, "I am sorry, sir. I'll be happy to try to help you,but,I've got to help these folks first, and I'm sure we'll be able to work something out."
 The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I M?" 
Without hesitating, the agent smiled and grabbed her public address microphone, "May I have your attention please, " she began, her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."
 With the folks behind him in line laughing hysterically, the man glared at the Air Canada agent, gritted his teeth and swore "F*** You!".
 Without flinching, she smiled and said, "I'm sorry sir, you'll have to get in line for that too!"

This page was last updated July 06, 2009

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