"Dedicated to assisting companies to operate Safer by reducing human error"

Crew Decision Making - Part 1

This two-day workshop is part 1 of a 3 part series and was designed by aviation personnel for multicrew flight operations but can be attended by any aviation personnel. It is highly interactive and helps answer why a conscientious person can end up causing an accident.

Participants will learn what they can do to avoid making the error that no one ever intends to make. The workshop is designed to be entertaining as well as informative and covers the following chapters:

A set of "Dirty Dozen" posters with the appropriate "Safety Net" reminders have been developed to help maintain the awareness that the workshops will provide.  See bottom of this info.

1) Introduction, Course Objective and Expectations

This is often called the motivator or reason to stay awake

2) Decision Making – What makes us make the decisions we do?

A very simple model is used to help explain why we humans make the decisions we do and what are some of the things we can do to lessen making the incorrect decision

3) Behavioral Analysis

This Chapter uses aviation flight crew related questions to enable each participant to look at his/her own characteristics. Assertiveness or the lack of, is covered in this Chapter

4) What Influences our Decision Making?

This chapter covers the many things that can influence our decision making both physiological (fatigue) and psychological (complacency) Organizational (the company culture) is covered in Part 2

5) Lack of Decision Making

This is better known as loss of situation awareness. Strategies are developed to lessen the chances of this occurring

6) Stress

This one of the big four in the Dirty Dozen is covered in detail with solutions developed to reduce and control it’s negative effects

7) Fatigue

Another of the big four that is given the most time in order to help reduce errors from it’s effects

8) Communication or the lack of

This Chapter covers the importance of communication and how to communicate effectively

9) Teamwork or the lack of 

Note: Part of Teamwork is covered with a survival exercise and the participants are made to realize that the complete company is the team and not just their fellow workers

10) Case Studies

There are three case studies mixed throughout the workshop. In these case studies they learn how to identify the chain of events and develop "Safety Nets" to avoid making the errors

11) Wrap up

The workshops all end with the participants setting safety goals from what they have learned

A certificate of training is issued to the participants 

Some Comments From Past Courses

Q I thought I knew it all but you caused me to look at myself and how I react from a different light..

Q Never had so much fun learning some thing I already know.

Q Never thought I’d give any workshop a 10 but this one is worth it. Thanks

Q Great workshop. I now have a tool I can use to lower my risk of making an error.

As with all our workshops we offer this guarantee:

"If at the end of the workshop, any persons feels that it was a waste of his/her time, we will refund the fee minus only expenses." (No free donuts)