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This two-day workshop was designed to be a
follow up to the Part 1(about a year later) and reinforces lessons learned in
Part 1 as well as covering new material. Part 2 serves to promote the
AME/AMT as the true professional that he/she is
Day One
Introduction, Course Objective and Review
of Part 1
Part 2 begins, as do all the workshops,
with the objective and motivator. (Why should I be here?)
Following this is a review of the Part 1 "Dirty Dozen" in the form
of a video case study that challenges them to spot the "Dirty
Dozen" and "Early Life Decisions" in a mock accident
interview.
Attitudes
A quiz gives them an idea of their
attitude and then goes on to develop how attitudes are formed and what they
can do to improve their attitude.
The afternoon is spent with "Personal
Case Studies." These stories
about human errors made are a powerful training tool to illustrate how
simple errors can happen to anyone.
Day Two
Communication - The Written Word"
This focuses on how to ensure the writer
and the reader's "mental pictures" match. An actual case
study where an incorrect logbook entry results in 24 deaths gives them a
chance to rewrite the entry
Company Culture
This is looked at in order to provide an
understanding of it's influence on the work safety environment
Norms - The Way We Do It Here
Norms are studied for their positive and
negative influence. Participants are trained on how to recognize the
difference and how to deal with the negative ones
Case Studies
Two rather complex case studies are used
that illustrate the influence of company culture as well as of the role of
maintenance in the accidents.
Wrap up
The workshops all
end with the participants setting safety goals from what they have
learned
A certificate of
training is issued to the participants
Some comments from participants
Q This is one of the most
valuable workshops ever been presented to maintenance people.
Q Once again it was
serious and entertaining at the same time: for me it was valuable.
Q Can’t wait for next
one
If you go back and click on
"Aviation HF News," scroll down to 2007 Volume 3 Issue 14 and
scroll down to Workshop at JetBlue. There you will find some comments
from their newsletter that are worth reading.
Audit Review
of Workshop
Many participants have indicated that it is
better than Part 1 but the participant’s attitude on beginning this second
workshop, likely accounts for the positive acceptance.
This workshop is designed so it can be cut
down to one day with less review of Part 1. This is not recommended but can be
done.
The Magnificent 7 series of posters were
designed to be the follow up to this workshop and all 8 posters promote the
maintenance person as a professional. The 8th in the series of 7 is a list
of 10 reasons why the maintenance person is a professional.
These posters are designed to be a follow up
to the Human Performance in Maintenance Part II workshop. They promote the
maintenance technician as a professional.
Click on the thumbnail to
enlarge each picture
If you are interested in
ordering a set of these posters, they may be obtained from The Maintenance and
Ramp Safety Society (MARSS) at
marss@marss.org
As with all our
workshops we offer this guarantee:
"If at the end of the
workshop, any person feels that it was a waste of his/her time, we will
refund the fee minus only expenses." (No
free donuts)
We run monthly workshops in
Vancouver BC Canada (See "Workshop Dates") and would be pleased to run a
workshop anywhere in the world on request.
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