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Human Performance for
High Consequence Industries - Part 1
This two-day workshop, is based on a proven
aviation training program that has helped reduce human errors by 50% when
combined with a Safety Management System. It provides solutions to the question;
why a conscientious person can end up causing an accident to himself or others
due to a human error.
Participants will learn what they can do to avoid the error that no one ever
intends to make. It is a highly interactive workshop that covers the following
chapters:
1) The objective and outline
This is often called the motivator or reason to stay awake.
2) What Determines a Person’s Characteristics?
A very simple model is used to help explain why we humans make errors and what
are some of the things we can do to lessen these errors.
3) Behavioral Analysis
This Chapter uses work related questions to enable each participant to look at
his/her own characteristics. Assertiveness or the lack of is covered in this
Chapter.
4) Human Factor Errors (The Dirty Dozen)
Six more of the Dirty Dozen are covered and Safety nets developed to lessen the
chances of an error from them.
5) Stress
This one of the big four in the Dirty Dozen is covered in detail with solutions
developed to reduce and control it’s negative effects .
6) Fatigue
Another of the big four that is given the most time in order to help reduce
errors from its effects.
7) Communication or the lack of
This Chapter covers the importance of communication and how to communicate
effectively.
8) Teamwork or the lack of
(Note: Part of Teamwork is covered with a survival exercise) The participants
come to realize that the complete company is the team and not just their fellow
workers.
9) Case Studies.
There are four case studies mixed throughout the workshop. In these case studies
they learn how to identify the chain of events and develop “Safety Nets” to
avoid making the errors.
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