Human Performance for Ground Crew Part 1
This two-day workshop was designed by a ground crew personnel committee for Ground Crew participants in 1995. Like the maintenance workshop, it is highly interactive and helps answer why a conscientious person can end up causing an accident due to human error.
Participants will learn what they can do to avoid the error that no one ever intends to make. The workshop contains the following chapters:
1) The Objective and Outline
This is often called the motivator or reason to stay awake.
2) What Determines a Person’s Characteristics?
A very simple model is used to help explain why we humans make errors and what are some of the things we can do to prevent or lessen these errors.
3) Behavioral Analysis
This Chapter uses aviation related questions to enable each participant to look at his own characteristics. Assertiveness or the lack of is covered in this Chapter.
4) Characteristics of Ground Crew
These characteristics were developed by the committee and accurately depict the average person working in the ramp crew environment
5) Human Factor Errors (The Dirty Dozen)
Six more of the Dirty Dozen are covered and safety nets developed to lessen the chances of an error from them.
This is one of the big four in the Dirty Dozen. It is covered in detail with solutions developed to reduce and control its negative effects .
Another of the big four that is given the most time in order to help reduce errors from its effects.
8) Communication or the lack of
This Chapter covers the importance of verbal communication and how to communicate effectively.
9) Teamwork or the lack of
Participants will come to realize that the complete company is the team and not just their fellow workers. (Note: Part of Teamwork is covered with a survival exercise)
10) Case Studies
There are four case studies mixed throughout the workshop. In these case studies they learn how to identify the chain of events and develop “Safety Nets” to avoid making the errors.
They are presented here for you to view. The Dirty Dozen posters were designed to be a follow up to Human Performance for Ground Crew Part 1 training in order to help maintain the awareness the training creates.
As with all our workshops we offer this guarantee:
"If at the end of the workshop, any person feels that it was a waste of his/her time, we will refund the fee minus only expenses."